Shipping Policy

Thank you for shopping with VeloGlow™! We’re committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 2–3 business days. Processing times may be longer during holidays, weekends, or periods of high order volume.

Shipping & Delivery

After your order has been processed, shipping typically takes approximately 6–7 business days.

Please allow approximately 8–10 business days total for your order to be processed and delivered.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, customs, incorrect shipping information, or other circumstances outside of our control.

Shipping Costs

Shipping costs will be displayed at checkout before you complete your purchase. Free shipping may be available on qualifying orders.

Tracking Your Order

Once tracking information becomes available, you’ll receive an email with your tracking details. Please allow some time for the carrier’s tracking system to update after your order ships.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, contact us as soon as possible at shopveloglow@gmail.com. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost or Delayed Packages

If your tracking information shows an unusual delay or you believe your package may be lost, contact us at shopveloglow@gmail.com and we’ll help review the situation.

Questions

For questions about shipping or your order, contact us at shopveloglow@gmail.com.