Returns & Refunds

We want you to be satisfied with your VeloGlow purchase. If you experience an issue with your order, please contact us at shopveloglow@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your product arrives damaged, defective, not working properly, or you receive the wrong item, contact us as soon as possible at shopveloglow@gmail.com.

Please include your order number and clear photos or videos showing the issue so we can review your claim.

If your claim is approved, we will arrange a replacement at no additional cost to you. You will not be required to return a damaged or defective product unless we specifically instruct you otherwise.

Damage caused by improper installation, misuse, accidents, modifications, or damage occurring after the product has been successfully delivered and used is not eligible for a free replacement.

Change-of-Mind Returns

Because our products are fulfilled directly for each order, we currently do not accept returns or provide refunds for change-of-mind purchases, ordering the wrong item, or deciding that you no longer want the product after your order has been processed.

Please review your order carefully before completing your purchase.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at shopveloglow@gmail.com. We cannot guarantee that an order can be canceled or changed once it has entered processing or has been shipped.

Refunds

If a refund is approved, it will be issued to your original payment method. Please remember that your bank or credit card company may require additional time to process and post the refund.

Contact Us

For questions regarding an order, replacement, or this policy, contact us at:

shopveloglow@gmail.com